Privacy Policy

Home + Physiotherapy places a significant emphasis on safeguarding the privacy of its customers, employees, and suppliers. This privacy policy outlines the practices governing the collection, utilization, and disclosure of personal information by Home + Physiotherapy.

Our approach to handling your personal information aligns with the regulations set forth in the Act respecting the protection of personal information in the private sector of Quebec and other applicable laws. This policy is not applicable to information that does not meet the definition of “personal information” as per relevant privacy legislation.

For confidentiality and the terms of utilizing telerehabilitation services (conducted via the Internet and remotely), please refer to the Terms & Conditions section.

Information Collected by Home+ Physiotherapy

When you submit an online form on the Home + Physiotherapy website, the provided personal information is exclusively used for processing your request. The retention criteria are determined based on the type of information gathered. Home + Physiotherapy will not disclose your information to third parties unless explicit permission is obtained or in specific circumstances mandated by law. Confidential details (such as name, address, phone number, email) will never be shared or traded with third parties.

Any information shared will be communicated to Home + Physiotherapy staff only to the extent necessary for the performance of their duties, and all staff members are bound by this privacy policy.

Other Obtained Information

Upon accessing the Home + Physiotherapy website, non-personally identifiable information is automatically collected by WordPress, including the country of access, domain name, IP address, browser type, and operating system. This information is used solely for statistical purposes, enabling website traffic analysis and improvements.

Retention of Personal Information

All collected personal information is protected by reasonable security measures, stored in confidential databases on secure servers, and regularly evaluated and modified for enhanced security. Medical clinics, employers, insurers, or government agencies in collaboration with Home + Physiotherapy are responsible for maintaining required elements of electronic medical records, regardless of this policy.

Software used for Patient E-file and Exercise Programs

“We use Embody for the communication of your personal and medical data, used for the creation of your initial profile and unique client file in our system and for the sending and access to your online exercise program. We invite you to review their privacy policy: https://embodia.com. Throughout the duration of your therapeutic follow-up, only your treating physiotherapist, with their own private Embodia account, will have access to your client file to keep it up to date.”

Cookies

Home + Physiotherapy may use “cookies” to measure site traffic and customize future user experiences. This technology is harmless, cannot transmit viruses, and does not enable identification. Users can refuse cookies by adjusting computer settings, though it may impact site navigation.

Access and Rectification Rights

In accordance with applicable laws, you can access and request rectification of the information Home + Physiotherapy collects about you by contacting us. Proper identification may be required.

Reservations

Home + Physiotherapy reserves the right to modify this privacy policy without notice, with updates available on our website. For inquiries, contact Home + Physiotherapy.